Interview with the QHSE Manager, Portlethen, Aberdeen
A leading UK oil and gas service company, operating across technical services, engineering support, and a multi‑site operations in Aberdeen, Portlethen and Montrose, has partnered with One Stop Waste for more than a decade.
The organisation relies heavily on robust Quality, Health and Safety, and Environmental compliance and waste management is a critical part of their operational footprint. The QHSE Manager has worked closely with One Stop Waste for many years to ensure the business remains compliant, efficient and environmentally responsible.
Like many organisations in this type of work, the management of waste is not only part of their Duty of Care obligations but is also part of their commitment to long term sustainability, and a core pillar of their ability to win tenders.
The company manages a wide range of activities across multiple facilities, generating diverse waste streams including non-hazardous wastes: wood, plastic, food, canteen waste, cardboard, plastic films, metal and hazardous materials: shotblast, electrical waste, batteries, lab chemicals, oily rags, aerosols, paint tins, oils, contaminated washings and packaging. With increasing regulatory pressure and the growing complexity of waste legislation, the QHSE Manager recognised the need for a trusted partner who could take ownership of waste compliance and provide expert guidance.
Initial Audit and Transformation
The relationship began with a comprehensive audit and assessment of the company’s waste management processes. This initial review, led by Craig Donoghue, Waste Specialist highlighted several compliance gaps and operational inefficiencies. With clear recommendations and hands‑on support, the business was able to:
The QHSE Manager describes this phase as a turning point:
“Having one company managing our waste compliance gave us real insight into how our business operates. It allowed us to make improvements quickly and with confidence, quite simply they just get things done”
Peace of Mind and A Single Point of Contact for Compliance
One of the most valued aspects of the partnership is the single point of contact provided by One Stop Waste. This ensures:
The QHSE Manager emphasises that this structure has streamlined internal processes and reduced the administrative burden:
“Working with One Stop Waste means we have one point of contact for all compliance. Their customer service team stays in regular communication, and our services are reviewed frequently by Craig to ensure everything is running efficiently and cost‑effectively.”
Data, Reporting and Corporate Governance
Corporate reporting is a major requirement for the business, and the One Stop Waste customer portal has become an essential tool. Every service is weighed to the kilogram, providing granular detail and full transparency. The portal enables the company to:
“The reporting and graphs give us a clear overview of how we’re performing. It’s exactly the level of detail we need for corporate governance and environmental reporting.”
Environmental Compliance and Legislative Confidence
With environmental legislation evolving rapidly, the company relies on One Stop Waste to keep them informed and compliant.
“Compliance is extremely important to us. Our account manager keeps us up to date with the environmental landscape and upcoming regulatory changes, allowing us to focus on our core business.”
The company also benefits from:
- Regular newsletters and regulatory updates.
- Periodic site audits and container inspections.
- Proactive recommendations to maintain compliance.
Training and Staff Engagement
One Stop Waste provides tailored training that has significantly improved staff awareness and operational readiness.
Key training delivered includes:
“The spill training is practical, engaging, and tailored to our site. It gives us confidence that our teams know exactly how to manage a spill or handle waste correctly.”
Interceptor Maintenance and Technical Support
The company operates wash beds and cleaning operations across its facilities, requiring strict compliance with Scottish Water consent levels.
One Stop Waste provides:
“Their technical team has helped us manage our interceptors properly, and over time we’ve reduced cleaning frequency and saved money.”
Cost Savings and Operational Efficiency
Ongoing reporting and service reviews have enabled the company to:
The QHSE Manager notes that waste management has become more complex over the years, with more materials requiring specialist disposal. Having a trusted partner ensures nothing is missed.
Cost Savings and Operational Efficiency
One Stop Waste plays a key role in supporting the company’s tendering activities.
Their full site audits and accreditations: ISO 9001, ISO 14001, and ISO 45001, provide assurance to clients and stakeholders.
“We know we are 100% compliant when tendering for work. One Stop Waste gives us peace of mind.”
A Trusted Partner That Makes Life Easier
The QHSE Manager summarises the partnership simply:
“The expertise of One Stop Waste shortens processes for me. It gets things sorted quickly and properly. You know it’s getting done.”
After more than ten years of collaboration, One Stop Waste continues to support the company’s environmental objectives, sustainability commitments, and operational efficiency, proving to be an invaluable partner in an increasingly complex regulatory landscape.
